Enhance your customer experience by setting up digital receipts. Follow these steps to configure email and SMS notifications, enable online payments, and add QR codes to customer receipts.
Send Link to Digital Receipt
Easily provide customers with a digital receipt link by customising notification preferences:
Go to Settings → Admin → Notifications → General Settings.
Under 'Send Notifications for', select when to send the link (e.g., order creation or when orders are ready).
Click Submit to save changes.
📌 Note: Digital receipts cannot be sent for multiple orders via SMS due to the 160-character limit. With multiple orders, the message length would exceed this limit and be cut off. However, emails have no character limit and can handle multiple orders.
Email Setup
To send digital receipt links via email:
Go to Settings → Admin → Notifications → Email.
Enable Send Link to Digital Receipt.
Click Submit to save changes.
SMS Setup
To send digital receipt links via SMS:
Navigate to Settings → Admin → Notifications → SMS.
Enable Send Link to Digital Receipt.
Click Submit to save changes.
💬 Purchase SMS credits in Settings → Admin → Notifications → SMS → SMS Credits → Buy SMS Credits to ensure uninterrupted service.
Online Payment Option
With online payment integration, customers can pay via the digital receipt link they receive through email or SMS. They can choose to "Add Card" or "Pay With Saved Card" under Pay for Your Order.
📌 Note: If payment is allowed only when the order is in Ready status, the receipt will display: "Payment will be available once the order has been cleaned or completed".
PayPal
Payment links for PayPal are sent only via email notifications. Customers receive a digital receipt link and can select "Pay by PayPal" to complete the payment. If you only use SMS notifications, the payment link will default to online card processors.
QR Code Setup
To add QR codes to customer receipts for easy access to digital receipts:
Go to Settings → Hardware → Receipt Printer.
Enable the Print QR for E-Receipt option.
Click Submit to save your changes.
📌 Note: QR codes can only be printed on thermal receipt printers and are not compatible with garment tags or laser/inkjet printers.
Include Photos
Any photos uploaded through the POS or Driver App will automatically appear on digital receipts, adding context and clarity for the customer.
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