CleanCloud offers a free, efficient way to keep your customers updated through push notifications. Customers with the CleanCloud app or branded app will receive instant order updates and can engage in two-way conversations directly within the app.
Activating Push Notifications
To enable push notifications:
Go to Settings → Admin → Notifications → Push.
Toggle on Use Push Notifications.
Optional: Enable Send Email/SMS if Push Not Successful for added coverage.
Order Updates
Customers with push notifications enabled will receive alerts for key order statuses:
Order Created
Order Edited and Total Changes
Order Edited and Date or Time Changes
Order Cleaned and Ready
Pickup Order Picked Up
Delivery Order Delivered
When Auto Charge Saved Card Fails
Additionally, you can enable Driver On Their Way Notifications for live updates when drivers are en route.
📌 Note: Push notifications are temporary alerts; they won’t appear in the chat history.
Two-Way Push Messaging
Enhance customer interaction with two-way messaging:
Customer App: Customers can initiate conversations via the message icon in the app.
POS: Notifications appear on the POS screen. Select "Push" to reply.
Push Marketing
Expand your customer reach through targeted push marketing:
Go to Settings → Marketing → Push.
Compose Message: Write and preview your marketing message.
Set Triggers: Under Action and Add Rules, configure when and how messages are sent.
Exclude Business Accounts: Optionally, exclude business accounts by toggling Exclude Business Account.
View Recipients: Click Affected Customers to see who will receive the message.
🗒️ Notes:
Only customers with the app installed, notifications enabled, and who have opted in to marketing will receive push marketing messages.
For best results, use short and direct messages. It's recommended to keep push titles under 40 characters and push content under 200 characters. Exceeding these limits may result in a "Request contains validation errors" message.
Frequently Asked Questions
Q: Can a customer disable notifications from the CleanCloud app?
A: Yes, customers can turn off push notifications directly from their mobile device’s settings or within the CleanCloud app's notification preferences. This gives them control over what updates they receive.
Q: A customer asked to stop receiving order updates. Can I manage that for them?
A: Yes, you can stop sending notifications to a specific customer by following these steps:
Go to Settings → Admin → Notifications → General Settings.
Set “Remember Customer's Notify By Preference” to “Remember from their most recent order.”
Then, when placing an order for that customer, select “Do not notify.”
This setting will be saved for that customer and applied to future orders until changed.
🛟 Need more help?
Explore our Help Center articles for answers. Contact us for further assistance.