CleanCloud's review feature helps you gather and manage customer feedback automatically. It prompts customers to leave reviews, intercepts negative feedback by directing it privately to you, and promotes positive reviews on your chosen platform, helping you build a stronger online reputation.
📌 Marketing and Reviews features are available exclusively for Grow and Grow+ customers.
Setting Up Customer Review Notifications
Go to Settings → Admin → Marketing to configure your review notifications.
Minimum star rating to send to an external review platform
Set the minimum star rating required before a customer is directed to your external review page. Ratings below this threshold will be sent privately to you instead.
New Reviews Notification Email
Enter the email address where you'd like to receive notifications when a new review is submitted.
Review Requests Frequency Type
Choose how review requests are sent to customers:
Don't send review requests: Opt out of automatic review requests entirely
Send after X orders: Trigger review requests after a specific order number (e.g. after the 1st, 2nd, and 5th order)
Send every X orders: Send a review request at regular intervals (e.g. every 3 orders)
For the Send after X orders and Send every X orders options, you can also configure:
Send Review Request after order number: The order number that triggers the first request
Send 2nd Review Request after order number: The order number that triggers the second request
Send 3rd Review Request after order number: The order number that triggers the third request
Maximum review requests sent to each customer: Cap the number of requests a customer receives
Maximum reviews received from each customer: Cap the number of reviews accepted per customer
Delay before sending Review Request: Set a delay between the order being completed and the review request being sent
Send Review Request by Email: Toggle on to send review requests via email
Send Review Request by SMS: Toggle on to send review requests via SMS
Send Review Request by Push Notification: Toggle on to send review requests by Push Notification (Push notification sends a notification message to a customer's iOS/Android phone via the Customer app. They are free to send and are the most effective way to communicate with customers.)
Click Submit to save your settings.
Manually Requesting Reviews
Via the Customer CRM
Go to the customer's CRM profile, scroll to the Stats section, and click Request Review to send a manual request.
Via Marketing Campaigns
Go to Settings → Marketing → Email Templates → Settings → Template Action and create a template for Review Request Email. Use this template in a one-time or automated marketing campaign to increase review volume.
Customising the Review Message
You can personalise the review request message to reflect your brand's tone. For more details on message customisation, refer to our article on Customised Content Updates.
🛟 Need more help?
Explore our Help Center articles for answers. Contact us for further assistance.