After activating your DoorDash integration, you can adjust a selection of settings for your store's pickup and delivery needs.
To set up your DoorDash account, go to Settings > Admin > Pickup and Delivery > DoorDash. Once you are there, follow the instructions below.
Step 1: General Settings
Require journey confirmation | Confirm new DoorDash orders by clicking the DoorDash icon in the dashboard's top-right. |
Send push notifications when journey status changes | Inform customers of order status changes through free push notifications (strongly recommended). |
Journey fee coverage ($) | This is the amount that you elect to pay for each DoorDash order that a customer makes through your store. For example, if the fee to facilitate the order is $7.50, and you have elected $2.50 in the “Journey fee coverage” slot, then the remaining $5.00 will be covered by the customer. |
Step 2: Credits
DoorDash journey credits | The amount you have elected to pay will be deducted from your DoorDash credits. For details on DoorDash credits, refer to the specific article. |
Auto top-up when below 300 credits | Enabling the auto top-up option will guarantee that your account never runs out of credits. You can select the amount of credits you need in order to stay above the 300 credit limit. |
Step 3: Pickup & Delivery Options
Business hours for Dashers | This section is dedicated to your DoorDash-specific pickup and delivery business hours. DoorDash journeys will be available only during selected hours. The minimal time range for a day is 4 hours. |
Address information for DoorDash | This section is your store's address location, so the Dasher knows where to pick up and deliver orders to you for order completion. |
Step 4: Update your Routes for DoorDash
To activate DoorDash on your route settings, you can go to Settings > Admin > Pickup and Delivery > Routes. You then have the ability to choose whether to enable DoorDash integration for all your routes or to choose specific routes by selecting “DoorDash Active”.
Additional Information
1. Managing DoorDash Orders and Requests
The DoorDash dashboard is located in the top right corner of the New Order page. Here, you can accept or reject DoorDash orders, as well as access detailed information about those orders.
2. Customer's App View and Real-Time Updates
Your customers will experience DoorDash integration in the CleanCloud App, allowing real-time order tracking once a Dasher is assigned.
Congratulations! With this setup complete, your customers will be able to enjoy a great experience when using the DoorDash and CleanCloud-enabled Pickup & Delivery service.
Happy Dashing! 🚀📦
💡 Tip
Need more help?
Explore our DoorDash articles for answers. Contact us if you need further assistance.