Overview
CleanCloud automatically assigns a running number to every order and invoice. While you can’t directly edit these counters, you can request resets (via Support) or add prefixes to invoices for easier identification.
Order IDs
Default sequence: Each store begins at 1 and increases by 1 for every new order.
No direct override: You can’t jump, skip, or renumber orders inside the POS.
Need a fresh start after test orders?
If trial data is cluttering your live environment and you’d like production orders to start at a specific number (e.g., 1000), contact your Onboarding Manager or the Support Team before creating real sales. The team will review your account and, if appropriate, reset the counter in the backend.
ⓘ Restarting your orders from 1 requires deleting all current orders in your system, as CleanCloud does not support sharing order IDs.
Multi-store ranges
If you want distinct number blocks per location (e.g., Store A → 1000+, Store B → 5000+), contact Support to request a custom range for each store.
Invoice IDs
Invoice IDs also use a single upward sequence that can’t be reset by users. However, you can add a prefix to make tracking easier.
Add an invoice prefix
Go to Settings → Admin → Payments & finances → Invoices.
Enter your chosen text or digits in Invoice prefix (e.g.,
NYC-,2025-,StoreB-).Click Submit.
New invoices will show prefix + next number.
Prefixes only affect invoices. Order IDs remain unchanged.
Quick reference
Task | POS Settings? | Via Support? |
Reset order counter | ✘ | ✔ |
Separate order ranges per store | ✘ | ✔ |
Reset invoice counter | ✘ | ✔ |
Add invoice prefix | ✔ | — |
Key takeaways
Order and invoice numbers auto-increment and aren’t user-editable.
Resets and store-specific ranges require Support intervention.
Invoice prefixes help label invoices without altering the underlying sequence.
🛟 Need more help?
Explore our Help Center articles for answers. Contact us for further assistance.