This guide applies to the Epson U220 and Star SP742 printers commonly used with CleanCloud POS systems.
Step-by-Step Instructions
Turn off the printer.
Always power down the device before attempting maintenance.Open the top front cover.
Use the grips on both sides to lift the cover and access the ribbon area.Remove the old ribbon.
Gently hold the ribbon cassette by its base and side grips (never by the exposed ribbon) and lift it out.Insert the new ribbon.
Position the ribbon with the turnwheel facing upward.
Press it down into the slot until it clicks into place.
Adjust ribbon tension.
If the ribbon appears loose or wrinkled, rotate the turnwheel clockwise until the ribbon is taut.
Check ribbon placement.
Ensure the ribbon is seated between the print head and the platen.Close the ribbon cover.
Turn the printer back on.
Your printer is now ready to resume printing.
⚠️ Safety Warnings
Avoid touching the print head immediately after printing. It may be extremely hot.
Do not touch the cutter blade inside the paper outlet slot, whether printing is in progress or not.
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