Here are some frequently asked questions about the Uber integration with CleanCloud, covering costs, availability, and service details.
1. Is Uber Integration available in my country?
Uber integration is currently available in the US and Puerto Rico. Expansion to additional countries is planned soon. Check the product updates page for announcements.
2. What is the cost to activate Uber?
There is no activation fee for Uber. However, you need to purchase credits to cover Uber order fees. Make sure your balance is at least $100 to allow customers to book Uber orders. Learn more here.
3. What is the address delivery limit?
Uber covers deliveries up to 20 miles from your store address. Refer to our fee structure article for more details on journey costs from 1 to 20 miles.
4. Is there any size or weight limit?
Maximum Weight: 50 lbs
Maximum Size: 60 inches or 32 cubic feet
Orders must fit the dimensions of a standard-size vehicle for safe handling.
5. Can I contact the courier handling the order?
Direct contact with the courier is not available. For live issues, you can reach Uber Support at 1-866-987-3750 (24/7). Learn more here.
6. Am I entitled to a refund if an order is cancelled?
Refund eligibility depends on the situation. Refer to our Refund Request Process guide for more details.
7. Does the CleanCloud app show up on the Uber app?
No, Uber integration is available exclusively through the CleanCloud app and the web booking tool.
8. Can Uber assist with only part of a pickup & delivery?
Yes, you can choose Uber to handle either the pickup or the delivery, while you manage the other part.
9. What is the minimum time range for an Uber order in a day?
The minimum time range for an Uber order is 4 hours. You can set this in Settings → Admin → Pickup and Delivery → Uber. Learn more here.
10. Can I use both DoorDash and Uber services?
Yes, you can activate and set up both Uber and DoorDash for your store.
🚚 For detailed instructions on activating and setting up Uber integration, managing credits, and accessing support, visit our comprehensive selection of articles on Uber integration.
🛟 Need more help?
Explore our Help Center articles for answers. Contact us for further assistance.