To ensure smooth SMS communication with your customers, keep your SMS credits topped up. Each credit allows for 160 characters.
How to Buy SMS Credits
Go to Settings → Admin → Notifications → SMS → SMS Credits → Buy SMS Credits.
Choose from bundles of 1,000 or 5,000 credits and click Buy.
What If You Run Out of SMS Credits?
If you run out of credits, your notifications will automatically switch to email. An info message will also be displayed to staff, as shown in the image below, ensuring uninterrupted order processing.
📌 Tip: Set up auto top-up for when your credits fall below 100 to prevent any service interruptions.
⚡ Troubleshooting
Payment Card: Ensure a payment card is linked to your account. Add or update it via Settings → Admin → Admin Tools → Update Card Details or here.
Currency: Verify that the currency on the SMS Credits page matches your CleanCloud payment currency. Contact us if there’s a discrepancy.
💡 Need more help?
Explore our Help Center articles for answers. Contact us if you need further assistance.