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Automatic Rescheduling for Store Closed Dates
Automatic Rescheduling for Store Closed Dates

Automate order adjustments on closed dates with CleanCloud's new feature. Notify customers seamlessly about rescheduled pickups.

Rafael Cardoso avatar
Written by Rafael Cardoso
Updated over a week ago

CleanCloud introduces a handy feature when adding Closed Dates to a Route. Now, with the 'Reschedule Repeat Pickups to Date' field, you can automatically assign a new pickup date for repeat orders.

If you set it, then the pickup date will be changed to that date when the repeat pickup order is generated and the customer is notified that it has been changed.

Setting Closed Dates in Routes

  1. Navigate to Settings > Admin > Pickup and Delivery > Routes.

  2. Edit the relevant route by clicking the pencil icon.

  3. Add a 'Closed Date' and choose an alternative date in 'Reschedule Repeat Pickups to Date'.

  4. Decide whether to 'Apply to All Routes'.

  5. Press 'Submit' to save changes.

Rescheduling Process

If no reassign date is set, customers receive a rescheduled order request. Every time an automated repeat pickup coincides with a closed date (without a rescheduling option set), the system will:

  1. Create the order as usual.

  2. Flag the order as needing rescheduling.

  3. The customer will then receive a notification to reschedule the pickup via their online account—accessible through either the customer app or the web booking tool.

Additional Information

  • The notification method is determined by the store's settings in Settings > Admin > Notifications, where options include email, SMS, or push notifications.

  • This feature operates similarly to when a Driver marks an order for rescheduling using the Driver App.

📅🔔 Pro tip: This feature is particularly beneficial during holidays such as Thanksgiving and Christmas, where store closures may clash with scheduled pickups. The system prompts customers to reschedule, ensuring efficient order management.

💡 Tip

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