This feature allows you to seamlessly manage repeat pickups when your store has scheduled closures. By using the Reschedule Repeat Pickups to Date option, you can set an alternate pickup date for repeat orders, ensuring customers stay informed and minimizing any service disruptions.
This is especially useful during major holidays like Thanksgiving or Christmas, enabling smooth operations and maintaining clear communication with customers even when your store is closed.
Setting Closed Dates in Routes
Navigate to Settings → Admin → Pickup and Delivery → Routes.
Edit the Route: Click the pencil icon next to the relevant route.
Set Closed Date: In the Closed Date field, enter the date your store will be closed.
Select Reschedule Date: In Reschedule Repeat Pickups to Date, choose an alternative pickup date.
Apply to All Routes (Optional): Toggle on Apply to All Routes if you want this change to apply across all routes.
Click Submit to save your changes.
Rescheduling Process
With Reschedule Date Set: The system automatically updates the repeat pickup to the new date, notifying the customer of the change.
Without Reschedule Date Set: If no alternate date is set:
The system creates the order as usual but flags it for rescheduling.
The customer receives a notification prompting them to reschedule the pickup through their online account (accessible via the app or web booking tool).
🗒️ Notes:
Notification Preferences: Notifications are sent via email, SMS, or push notifications, based on your store's settings in Settings → Admin → Notifications.
Driver App Compatibility: This feature works similarly to the rescheduling feature in the Driver App, allowing drivers to mark orders for rescheduling when needed.
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