Overview

CleanCloud makes it easy to create, track, and manage both digital and physical gift cards. Gift cards can:

Boost sales by offering flexible purchasing options
Simplify payments through automatic credit application
Give customers convenient ways to pay both online and in-store

Key benefits / use cases

Increase revenue by offering gift cards online and in-store
Simplify transactions with automatic credit application for digital cards
Track balances and history directly in your CleanCloud settings
Offer flexibility with both digital and physical gift card options

Creating gift card orders in the POS

Digital gift cards

Select the gift card product and choose Digital.
Fill in the fields:
- Customer receiving gift (select from CRM)
- Amount
- Gift Message
- Send Gift via SMS, Email, or both
- Schedule (set send date/time)
  - Notifications can only be sent between 8am and 5pm daily to avoid messaging customers late.
Click Submit. The gift card will be sent at the scheduled time, and credits will be added to the recipient’s account.

Physical gift cards

Select the gift card product and choose Physical.
A unique code will be generated.
Enter the Amount.
Click Submit.

🪄 Tip: You can view all gift card codes and details in Settings → Admin → Discounts & Promos → Gift Cards.

Redeeming gift cards

Digital gift cards

Credits are automatically added to the recipient’s account.
When placing a new order, the balance will apply automatically.
No staff action is needed unless multiple payment methods are used.
If received by email, the customer must log in or create an account to claim the credit using the link provided.

Physical gift cards

Physical gift cards must be redeemed using the gift card code.

Option 1: During order creation

Go to the New Order page.
Select the customer and add items to the order.
Select the Gift Card product → Physical.
Click Claim Gift at the top of the screen.
Enter the gift card code.
The credit will automatically apply and deduct the total from the basket.

Option 2: After order submission

Submit the order as normal.
Go to the Payment section.
Select Gift Card under the discount options.
Enter the gift card code.
The payment will refresh automatically to reflect the credit.

📌 Note: If the gift card balance is greater than the order total, the remaining balance stays as credit for future use.

Tracking gift cards

View all gift card details in Settings → Admin → Discounts & Promos → Gift Cards. You’ll see:

Customer details
Amounts
Purchase dates
Gift card codes

Selling gift cards online

You can sell digital gift cards through the customer app or web booking tool.

How to enable online sales

Go to Settings → Admin → Pickup and Delivery → General Settings.
Enable Sell Gift Cards.

This adds a gift card section to your app and booking tool.

How it works

Customers can purchase digital gift cards online.
Recipients receive them via SMS or Email.
The amount is automatically applied as credit to the recipient’s account.

Important notes

You must create a gift card product before enabling online sales.
Standard daily purchase limit = 3 per customer account.
In special cases, this can be increased to a maximum of 20 per day.
Maximum gift card value = 1 million units.
Minimum gift card purchase = $5.
Limits are system-controlled and cannot be overridden.

FAQs

Can customers use gift cards for tips?

No. Gift cards cannot cover tips. You can manually deduct the tip amount from the gift card balance in CRM → Edit Customer → Credit, then distribute tips to staff from the till.