Overview
CleanCloud makes it easy to create, track, and manage both digital and physical gift cards. Gift cards can:
Boost sales by offering flexible purchasing options
Simplify payments through automatic credit application
Give customers convenient ways to pay both online and in-store
Key benefits / use cases
Increase revenue by offering gift cards online and in-store
Simplify transactions with automatic credit application for digital cards
Track balances and history directly in your CleanCloud settings
Offer flexibility with both digital and physical gift card options
Creating gift card orders in the POS
Digital gift cards
Select the gift card product and choose Digital.
Fill in the fields:
Customer receiving gift (select from CRM)
Amount
Gift Message
Send Gift via SMS, Email, or both
Schedule (set send date/time)
Notifications can only be sent between 8am and 5pm daily to avoid messaging customers late.
Click Submit. The gift card will be sent at the scheduled time, and credits will be added to the recipient’s account.
Physical gift cards
Select the gift card product and choose Physical.
A unique code will be generated.
Enter the Amount.
Click Submit.
🪄 Tip: You can view all gift card codes and details in Settings → Admin → Discounts & Promos → Gift Cards.
Redeeming gift cards
Digital gift cards
Credits are automatically added to the recipient’s account.
When placing a new order, the balance will apply automatically.
No staff action is needed unless multiple payment methods are used.
If received by email, the customer must log in or create an account to claim the credit using the link provided.
Physical gift cards
Physical gift cards must be redeemed using the gift card code.
Option 1: During order creation
Go to the New Order page.
Select the customer and add items to the order.
Select the Gift Card product → Physical.
Click Claim Gift at the top of the screen.
Enter the gift card code.
The credit will automatically apply and deduct the total from the basket.
Option 2: After order submission
Submit the order as normal.
Go to the Payment section.
Select Gift Card under the discount options.
Enter the gift card code.
The payment will refresh automatically to reflect the credit.
📌 Note: If the gift card balance is greater than the order total, the remaining balance stays as credit for future use.
Tracking gift cards
View all gift card details in Settings → Admin → Discounts & Promos → Gift Cards. You’ll see:
Customer details
Amounts
Purchase dates
Gift card codes
Selling gift cards online
You can sell digital gift cards through the customer app or web booking tool.
How to enable online sales
Go to Settings → Admin → Pickup and Delivery → General Settings.
Enable Sell Gift Cards.
This adds a gift card option to your Promo Carousel as one of the available button actions, and enables the Buy Gift Card section for customers.
How it works
Customers can purchase digital gift cards online.
Recipients receive them via SMS or Email.
The amount is automatically applied as credit to the recipient’s account.
📌 Where customers find it: Gift cards are not shown as a standalone section on the main booking page. Instead, customers access Buy Gift Card after logging into their account, under their Profile.
⚠️ Important: If your Order Flow is set to "Customer creates order" (Settings → Admin → Pickup and Delivery → General Settings → Order Flow), customers will not be able to see the Buy Gift Card option or the Promo Carousel until they log in or create an account. If you want gift cards to be visible before account creation, this setting will need to be adjusted.
Important notes
You must create a gift card product before enabling online sales.
Gift cards appear under the customer's Profile → Buy Gift Card, not as a separate homepage section.
Standard daily purchase limit = 3 per customer account.
In special cases, this can be increased to a maximum of 20 per day.
Maximum gift card value = 1 million units.
Minimum gift card purchase = $5.
Limits are system-controlled and cannot be overridden.
FAQs
Can customers use gift cards for tips?
Can customers use gift cards for tips?
No. Gift cards cannot cover tips. You can manually deduct the tip amount from the gift card balance in CRM → Edit Customer → Credit, then distribute tips to staff from the till.
How do customers redeem a physical gift card?
How do customers redeem a physical gift card?
Staff must enter the gift card code either during order creation or at the payment stage. The balance will apply automatically.
What happens if a gift card balance is higher than the order total?
What happens if a gift card balance is higher than the order total?
The remaining balance stays on the customer’s account as credit for future use.
What happens if I enable Sell Gift Cards but don’t create a product?
What happens if I enable Sell Gift Cards but don’t create a product?
Customers will see an error message when trying to purchase online. You must first create a gift card product in the POS.
Where do customers find gift cards in the app or booking tool?
Where do customers find gift cards in the app or booking tool?
Gift cards are not displayed as their own homepage section. Customers need to log into their account and go to Profile → Buy Gift Card to purchase one. This has caused some confusion for customers expecting it to be more visible, so it's worth explaining this clearly if a customer can't locate it.
Can customers see gift cards before creating an account?
Can customers see gift cards before creating an account?
Only if your Order Flow setting allows guest browsing. If it's set to "Customer creates order", customers must log in or create an account first before they can see the Buy Gift Card option or Promo Carousel.
Can customers use gift cards for tips?
Can customers use gift cards for tips?
No. Gift cards cannot cover tips. You can manually deduct the tip amount from the gift card balance in CRM → Edit Customer → Credit, then distribute tips to staff from the till.
🛟 Need more help?
Explore our Help Center articles for answers. Contact us for further assistance.