Overview
As an Admin, you can modify the Created Date, Payment Date, and Cleaned Date of an order. This feature is especially useful when managing recurring monthly invoices, allowing you to adjust an order so it falls within the correct billing cycle.
How to Change the Order Details
Go to Settings → Admin → Admin Tools > Change Order Date.
Enter the Order ID.
Select the change type:
Order Created Date
Order Payment Date
Order Cleaned Date
Set the New Date.
Submit your changes.
Frequently Asked Questions
Why does my order show January 1, 1970 as the date?
Why does my order show January 1, 1970 as the date?
This happens when the order’s created_date is stored as 0 in the system.
In computing, a value of 0 for a date field represents the Unix Epoch, which is:
January 1, 1970 at 00:00:00 UTC
This is the default “zero” point used by many systems to calculate date and time.
If an order has a missing, unset, or corrupted Created Date, CleanCloud interprets the timestamp as 0, which displays as Jan 1, 1970. This does not reflect an actual order date, it simply means the date was never properly stored.
How to fix it:
Use Settings → Admin → Admin Tools → Change Order Date to update the Created Date, or contact Support if the issue appears on an invoice.
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