How to Process a Refund

You can process a refund by editing a paid order and via the Search page. This article will walk you through how to do so.

Find the order you wish to provide a refund for and edit the order, click on the blue pencil associated with that order. When you do this, a “Refund” button will appear on the orange banner as indicated below.

When you click on the “Refund” button, you can choose to refund a specific amount or the full amount. You can even refund a % of the total amount.

You will then be given the option to refund to the original payment method or you can add the amount refunded as a credit to the customer's account. When you do this, you will be asked to provide a reason as to why this refund is being made.

All that is left is to click on “Submit” - the refund will then come into effect!

Another way of refunding orders is to go to the Search page. If you search for a specific order on that page, you will find the ability to refund orders from there too as evidenced below.

👉 This way of refunding can be particularly useful for those of you who would like some of your staff members to do refunds, but not edit paid orders.

💡 Tip: If a refund has already been processed, you will be able to view this at the top of the page. Additionally, you can refund the order using the original payment method or a different one, such as creating a Store Credit for future use.