STEP 1: Check if printer is already installed on your computer
Make sure the printer is turned on and connected to your computer by USB cable
Go to Control Panel in Windows
In Control Panel go to Devices and Printers (may be called Printers and Faxes in older versions of Windows)
Check to see if the Star TSP100 is already showing on your list of installed printers. If it is installed it will likely be called something like Star TSP100 Cutter (TSP143).
If the printer is already installed go to STEP 3. If it is not installed proceed to STEP 2.
STEP 2: Install the Printer Driver
Download the printer driver for the TSP100
Once downloaded unzip the file by right clicking on the file and selecting Extract all
Open the folder and double click on Autorun.exe to start the installer
Follow the instructions on the installer to install the printer driver
Once completed the printer should now show up in your Control Panel as Star TSP100 Cutter (TSP143) . It may take a few minutes to complete.
STEP 3: Install QZTray
QZTray is the software that CleanCloud uses to communicate with your printers and automatically print the receipts.
Download the latest version of QZTray from https://qz.io/download/ (If you have issues downloading the software then you may need to update Java, it will normally ask you to do this normally but if it doesn't then use this link https://www.java.com/en/download/manual.jsp#win)
Once downloaded run the file to start the installation of QZTray
Follow the instructions in the install wizard
During installation a prompt box may appear asking you to install Java to proceed. If this box appears press OK to be taken to the Java download website. Click Agree and Download to download and install Java. Once Java has been successfully installed, return to the QZTray installation to finish it
Once QZTray has finished installing it will open QZTray. A little printer icon will appear in your system tray at the bottom right of your screen.
STEP 4: Add Printer to CleanCloud
Login to your CleanCloud account and go to the Settings-> Hardware
Scroll down to the Receipt printer section
Select Star as the printer manufacturer
Enter the exact name of the printer as it appeared in Control Panel. This is most commonly: Star TSP100 Cutter (TSP143)
You can activate settings like Auto Print Receipt and Print Barcode
Press the Update button
If this is the first printer you've installed a box will appear asking for permission for CleanCloud to communicate with QZTray. You should check the always allow checkbox and press OK.
Printer is ready to use. Try making a order.
TROUBLESHOOTING
Receipt Printer not found
If you are presented with this message then it most likely means that the name of the printer in Windows Control Panel does not exactly match the name of the printer on the Settings->Hardware page in CleanCloud. You should change the name of the printer in CleanCloud and press the Update button below.
Another reason for this is if you installed the printer after installing QZTray. In this case you may have to exit QZTray by right clicking on the icon in the system tray and pressing Exit. Then reopen QZTray.
Receipt Printer keeps changing name to have (copy 1) or (copy 2) on the end
This can happen if you connect the printer to a different USB port, and Windows thinks it is a different printer. To solve this issue you can assign the printer a serial number, so that the name will become fixed.
To solve this issue download this file and follow the instructions that comes in the zip file. After completing all the steps, make sure the name of the printer in CleanCloud exactly matches the name of the printer in Control Panel.
QZTray is not running error shown despite being installed and running
This sometimes happens if you are using Firefox web browser. We recommend you download and install Chrome instead.
It can also happen if you are using an old version of Windows like Windows XP with QZTray. If you are using an old version of Windows then we recommend you download QZTray version 2.0.3
Printer Cables are not connected or Printer is not turned on
Make sure the cables are connected tightly to the computer and the printer. Also make sure that the printer is turned on and has paper.