Yes. If your store has Express or Super Fast services enabled in CleanCloud, Voice can automatically offer these faster turnaround options to customers when appropriate. Voice will calculate available delivery dates, explain expedited service options, clearly communicate any additional charges before confirming the customer’s selection, and use the live capacity data of your routes to prevent overbooking.

Absolutely. If a customer calls to reschedule, Voice will check your live route capacity to see if open slots are available and immediately update the date for the customer.

Voice can securely process payments for orders through CleanCloud Pay or Clearent, but it will only charge a payment method that is already securely stored on the customer’s account. For security and compliance reasons, Voice will never ask for, collect, or process a new credit card number over the phone. Instead, Voice can instantly send the customer a secure SMS link to update or save their payment details directly to their account.

Yes. Provided you have SMS credit on your account, Voice can send text messages to customers. This includes sending a secure link to save card information, texting an order ID, or texting store address details so the customer doesn't have to write them down during the call.

Voice can handle multiple calls simultaneously without issue. To the AI, every concurrent caller is simply a new task, ensuring you never miss an opportunity even during peak rush hours.

No, you are completely in control of how Voice routes your calls. We typically see stores use one of three main routing strategies:

To ensure Voice has access to the correct schedules, pricing, services, and customer data, a dedicated Voice agent and phone number are currently required for each store location. However, if you use a centralized VoIP system (like Aircall or RingCentral), you can set up a routing menu (e.g., "Dial 1 for New York, Dial 2 for London") that directs the caller to the appropriate store's Voice agent.

Customer service can be unpredictable, but Voice is trained to handle tense situations professionally. If a customer seems frustrated, Voice maintains a sympathetic tone. If a caller uses abusive language, Voice issues a firm warning. At any point, a customer can request to speak to a human. If this happens, Voice will offer to transfer the call or immediately notify the store by sending a briefed call summary to the CleanCloud inbox, ensuring the customer doesn't have to repeat themselves when a staff member calls them back.

Voice has the ability to rank situations by urgency. If a customer reports a severe issue—such as missing items, billing mishaps, or a terrible experience—Voice will flag the call summary in CleanCloud with an urgent priority marker so your team can address it immediately.

Voice is trained to recognize unsolicited sales calls. If Voice identifies a spam caller, it will simply end the line and log the attempt. For calls with complete silence or heavy breathing, Voice will wait for a maximum of 4 to 7 minutes before automatically hanging up to protect your monthly call minutes.

No. We believe your store's private knowledge should never be used to train public AI models. All calls and AI interactions are protected with AES 256 encryption (industry-standard, bank-level security).

Voice currently supports more than 70 languages (1) and can automatically detect the customer’s language, seamlessly continuing the conversation in that language. Even better, Voice understands specific regional dialects (such as Quebec French vs. Parisian French, or Jamaican Patois) and responds accordingly.

Voice adapts to the region of your store. If your store is in the US, Grace will have an American accent; in the UK, a British accent; and in Australia, an Australian accent.

Voice is designed to be an exceptionally capable listener and will make every effort to understand the caller, even in less-than-ideal conditions. It does not end calls simply because of poor audio quality. It only terminates calls if there is extended silence, a critical system error, or if a spam call is detected.

Voice connects directly to your CleanCloud Knowledge Base to answer specific questions about your business. For Grow and Grow+ plans, Voice automatically uses the content you've already created. For Lite and Pro customers, the Knowledge Base feature is unlocked by our team when Voice is activated.

Voice is available as an add-on to your existing CleanCloud subscription for $59 per month, per store location. This includes a dedicated Voice phone number and 300 minutes (5 hours) of AI call time per month. Because Voice executes tasks like placing orders in a fraction of the time it takes a human (averaging 1.5 minutes per order), this 300-minute limit is more than enough capacity for hundreds of automated orders and inquiries each month.

(1) Available Languages Voice Is able to Speak
Afrikaans, Akan, Albanian, Amharic, Arabic, Armenian, Assamese, Azerbaijani, Basque, Belarusian, Bengali, Bosnian, Bulgarian, Burmese, Catalan, Cebuano, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Faroese, Filipino, Finnish, French, Galician, Georgian, German, Greek, Gujarati, Hausa, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kannada, Kazakh, Khmer, Kinyarwanda, Korean, Kurdish, Kyrgyz, Lao, Latvian, Lithuanian, Macedonian, Malay, Malayalam, Maltese, Maori, Marathi, Mongolian, Nepali, Norwegian, Odia, Oromo, Pashto, Persian, Polish, Portuguese, Punjabi, Quechua, Romanian, Romansh, Russian, Serbian, Sindhi, Sinhala, Slovak, Slovenian, Somali, Southern Sotho, Spanish, Swahili, Swedish, Tajik, Tamil, Telugu, Thai, Tswana, Turkish, Turkmen, Ukrainian, Urdu, Uzbek, Vietnamese, Welsh, Western Frisian, Wolof, Yiddish, Yoruba, Zulu