Voice: Common Questions

Voice connects directly to your CleanCloud Knowledge Base, which is unique to your store. If you’re on the Grow or Grow+ plan, you may have already created a Knowledge Base for the AI Agent, and Voice will automatically use that existing content.

For Lite and Pro customers, the Knowledge Base feature will be unlocked by our team when Voice is activated. This allows Voice to answer customer questions using information specific to your business. For example, if a customer asks about your cleaning processes, store hours, or fabric care guidance, Voice will provide the exact information stored in your Knowledge Base.

Customer service can be unpredictable, but Voice is trained to handle tense situations professionally. If a customer seems frustrated, Voice will maintain a sympathetic and understanding tone. If a caller uses abusive language, Voice will issue a firm warning, state that the language is unacceptable, and offer to "Echo" (transfer) the call to a human if it is deemed necessary or requested.

Voice currently supports more than 70 languages (1), allowing customers to communicate in the language they are most comfortable using. It can automatically detect the customer’s language and seamlessly continue the conversation in that language, creating a more natural and accessible experience.

This enables stores to serve a diverse customer base with consistent, high-quality support, without the need for multilingual staff to be available at all times.

Voice is designed to be an exceptionally capable listener and will make every effort to understand the caller, even in less-than-ideal conditions. It does not end calls simply because of poor audio quality or a weak connection.
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The only situations where Voice will automatically terminate a call are when there has been an extended period of complete silence, a critical system error occurs, or the customer has clearly indicated that their needs have been met and Voice determines that no further assistance can be provided. If Voice is unable to help with a request, it will attempt to transfer the conversation to your team through an Echo, ensuring the customer can continue receiving support.

To ensure Voice has access to the correct schedules, pricing, services, and customer data, a dedicated Voice agent and phone number are currently required for each store location.
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This ensures customers always receive accurate, location-specific information. For businesses operating multiple stores, routing calls from a central number may be possible through certain VoIP systems, allowing customers to be directed to the appropriate store’s Voice agent.

Yes. If your store has Express or Super Fast services enabled in CleanCloud, Voice can automatically offer these faster turnaround options to customers when appropriate.
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Voice will calculate the available delivery dates, explain the expedited service options, and clearly communicate any additional charges before confirming the customer’s selection. This ensures customers receive accurate pricing and availability information while giving them the flexibility to choose a faster service when needed.

Yes, with strict security safeguards in place. Voice can process payments for orders through CleanCloud Pay or Clearent, but it will only charge a payment method that is already securely stored on the customer’s account.
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For security and compliance reasons, Voice will never ask for, collect, or process a new credit card number over the phone. If a customer does not have a saved payment method, Voice can direct them to make a payment online or, if necessary, transfer them to a member of your team for further assistance.

(1) Available Languages Voice Is able to Speak
Afrikaans, Akan, Albanian, Amharic, Arabic, Armenian, Assamese, Azerbaijani, Basque, Belarusian, Bengali, Bosnian, Bulgarian, Burmese, Catalan, Cebuano, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Faroese, Filipino, Finnish, French, Galician, Georgian, German, Greek, Gujarati, Hausa, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kannada, Kazakh, Khmer, Kinyarwanda, Korean, Kurdish, Kyrgyz, Lao, Latvian, Lithuanian, Macedonian, Malay, Malayalam, Maltese, Maori, Marathi, Mongolian, Nepali, Norwegian, Odia, Oromo, Pashto, Persian, Polish, Portuguese, Punjabi, Quechua, Romanian, Romansh, Russian, Serbian, Sindhi, Sinhala, Slovak, Slovenian, Somali, Southern Sotho, Spanish, Swahili, Swedish, Tajik, Tamil, Telugu, Thai, Tswana, Turkish, Turkmen, Ukrainian, Urdu, Uzbek, Vietnamese, Welsh, Western Frisian, Wolof, Yoruba, Zulu