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Resolve Price‑List Display or Assignment Issues in CleanCloud

Troubleshoot and fix missing or incorrect CleanCloud price lists: route, customer, or product settings, plus best-practice tips.

Rafael avatar
Written by Rafael
Updated this week

Quickly fix price‑list problems such as missing prices, wrong rates, or unsaved changes.

Overview

Price‑list errors usually stem from route settings, customer configurations, or incomplete saves. This guide shows you how to identify and correct the most common causes so your customers always see the right prices.


Common Issues and Solutions

1. Prices display incorrectly after you update a price list

  • Check route settings – Go to Settings → Admin → Pickup and Delivery → Routes. Make sure each route is linked to the correct price list. A deleted or outdated list here causes mismatched pricing.

  • Confirm that changes saved – After editing, click Save and refresh the page. In rare cases, an administrator may need to apply a backend adjustment before updates appear.


2. A customer’s price list keeps reverting or won’t save

  • Enable custom price lists – In Settings → Admin → Pickup and Delivery, turn on Allow customers with custom price lists to use them. If it was off, previous edits were not retained. Reassign the desired list for each customer and click Submit.

  • Look for overlapping routes – Route assignments override customer price lists. Review Settings → Admin → Pickup and Delivery → Routes for overlaps that target the same ZIP or area. Remove conflicts, then reassign the price list.


3. Products show a price of 0.00 on your website

  • Verify each product is Active and Online.

  • Inspect the price list – Remove duplicate items, resolve conflicting prices, and fill in any missing data.


Best Practices

  • Click Submit/Update immediately after every settings change.

  • Audit route configurations and price lists regularly so they stay in sync.


🛟 Need more help?

Explore our Help Center articles for answers. Contact us for further assistance.

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