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Creating a Machine Repair Ticket

You can now log issues with washers and dryers directly from the Machines page, making it faster and easier to flag problems as they happen.

George avatar
Written by George
Updated this week

Making sure your machines run smoothly 24/7 just got a whole lot easier; notice a problem? You can report it right from the POS, instantly notifying the Admin. An indicator is also added when using the machines page to let staff know of any ongoing issues.

How to Report a Problem with a Machine?

Reporting a problem with a machine is as easy as can be. Follow these simple steps to learn exactly what to do when the time comes.

  1. Navigate to the Machines page

  2. Look for the ! button in the bottom-right corner of the screen

  3. Click this button to report an issue with a machine.

  4. A pop up will now appear to collect required information about the incident

    1. You must fill out the following information:

      • Machine Affected

      • Issue Description: Describe what’s wrong with the machine. This will allow the store admin to understand what needs to be done to fix it.

      • Priority: Low, Medium, High

      • Is the Machine Usable?

  5. Once Submitted, an email notification will be sent to your store admin immediately.

  6. All Open Issues can be viewed at the top of the Admin > Washers and Dryers page.

How to Resolve a Machine Repair Request?

Resolving a machine repair request is just as easy as reporting a problem. Below, we’ll outline exactly what to do when a machine is ready to go back into use

  1. Navigate to Settings → Admin → Workflow → Washers and Dryers.

  2. You will see the Reported Machine Issues at the top of the page. This will display all machine repair requests that need a resolution. However, you can filter to see previously resolved tickets.

  3. To mark an issue as resolved just tap Resolve and the system will take care of the rest.

Reports Alerts

Store admins will receive an email when a report has been created. To give you an idea, below is an example. The email contains all the information you need to know:

  • Machine ID and name of the one experiencing the issue

  • Store location

  • Description of the issue as reported by staff

  • Priority and usability status, which are color-coded for a quick glance at the seriousness of the issue.

🛟 Need more help?

Explore our Help Center articles for answers. Contact us for further assistance.

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