By default, CleanCloud sends order update emails from an automatic email address generated when your account is created. This email address typically includes your store’s name and the CleanCloud domain, such as [email protected].
However, CleanCloud offers an option to send email notifications using your own domain for a setup fee. For example, if your domain is mydrycleaner.com, notifications can be sent from an address like [email protected].
⚠️ Important Considerations Before You Start
Before using a custom email domain, please be aware of the following limitations:
Apple Private Relay: With Apple Sign-Up enabled on the web booking tool, some customers may register using Apple’s private relay email system. Emails sent from your custom domain will not be delivered to these users. Only emails sent from
@cleancloudapp.comwill reach them.Email Replies: When using your custom domain, replies will go to your external inbox (e.g., Gmail or Outlook), not the CleanCloud POS Inbox. Your team will need to monitor and manage that external email inbox separately.
Legacy Email Address: If a customer sends an email or replies to your old CleanCloud-generated email, it won’t be captured by CleanCloud.
Pricing
Setting up a custom email domain includes a one-time setup fee:
$75 (USD)
£65 + VAT (GBP)
€65 (EUR)
🚀 Grow and Grow+ subscribers enjoy this feature at no additional cost. Learn more about the benefits of Grow and Grow+ subscriptions.
Setup Steps
To begin sending emails from your domain, follow these steps:
Request Domain Setup: Contact CleanCloud Support and provide the email address you’d like to use (e.g.,
[email protected]).Receive CNAME Records: Our team will provide the CNAME values required to verify your domain.
Add CNAME to Your DNS: Log in to your domain provider (e.g., Google Domains, GoDaddy) and enter the CNAME records exactly as provided.
Verification: Once added, CleanCloud will verify that your domain is properly configured and ready to send emails.
✅ Once verified, your store’s emails will be sent from your branded address, improving your company’s professional image.
Troubleshooting Domain Verification
If your domain is not verified within 72 hours, check the following:
DNS Field Names: Your domain provider may use different terms:
Name/Host → could be labeled Host or Hostname
Record value → could be labeled Points to or Result
Domain Name Appending: Some providers automatically add your domain name to the Host value. If so:
Manually remove the extra domain text
Or add a period (
.) at the end of the Host value
Underscore Requirement: CNAME records often require an underscore
_in the Name/Host. If your provider doesn't support underscores, contact their support for assistance.AWS Region-Specific Records: Verification records differ by AWS Region.
If you plan to send emails from multiple AWS regions, you’ll need to verify your domain separately for each region.
ℹ️ Still having trouble?
If AWS troubleshooting doesn’t resolve the issue, please contact your domain provider directly. They can either add the records for you or assist in resolving any restrictions.
🛟 Need more help?
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