SMS marketing in CleanCloud is an effective way to engage customers, promote services, and share essential store announcements. Below, you’ll find a selection of customizable templates for promotional messages and alerts, as well as key guidelines for messaging customers.

To send SMS Marketing messages, go to Settings → Marketing → SMS. For more guidance, check out our How to Send SMS Marketing Messages article.

Use these templates as they are or personalize them with your store’s details, like name, promo dates, and discount codes.

Messages are queued for delivery. If sending bulk messages, expect a few hours for full delivery. We recommend scheduling messages in the morning to avoid late-night customer alerts. For bulk sends over 150, messages are divided into blocks of 150 recipients each.

Only customers who have opted in for marketing will receive SMS messages. You can manage this setting in Settings → Admin → Marketing → Enable Marketing Email & SMS Opt-In.

Each SMS credit covers up to 160 characters. Keep your messages short and to the point to make the most of each credit.

Before sending, check that you have enough SMS credits. Additional credits can be purchased at Settings → Admin → Notifications → SMS → SMS Credits → Buy SMS Credits.