SMS marketing in CleanCloud is an effective way to engage customers, promote services, and share essential store announcements. Below, you’ll find a selection of customizable templates for promotional messages and alerts, as well as key guidelines for messaging customers.

To send SMS Marketing messages, go to Settings → Marketing → SMS. For more guidance, check out our How to Send SMS Marketing Messages article.

⚠️ Important: Carrier restrictions vary by country, so we recommend testing messages with a small group before launching a full campaign. Contact us if you need help.

SMS Templates

Use these templates as they are or personalize them with your store’s details, like name, promo dates, and discount codes.

Store Announcements	`Reminder: (company name) will be closed on (date and time). Please pick up your orders before then. Reply ‘STOP’ to opt-out.`
Welcome New Customers	`Welcome to (company name)! Enjoy 15% off your first order with code (promo code). Offer ends soon! Book at (website). Reply ‘STOP’ to opt-out.`
Offers & Promo Codes	`Flash Sale Alert! Get 25% off on wash, dry, and fold services! Use code (promo code) at checkout. Ends tomorrow. Order now! Reply ‘STOP’ to opt-out.`
Pickup and Delivery Offers	`Enjoy FREE pickup and delivery on your next order! Use code (promo code) to book at (website). Reply ‘STOP’ to opt-out.`
Seasonal Offers	`Winter discount! 10% off on all winter wear dry cleaning. Use code (promo code). Book at (website). Reply ‘STOP’ to opt-out.`

Important Considerations

1. Queue Time

Messages are queued for delivery. If sending bulk messages, expect a few hours for full delivery.

To avoid late-night customer alerts, we recommend scheduling messages in the morning.
Bulk sends over 150 recipients are automatically divided into blocks of 150 per batch.

2. Permission Settings

Only customers who have opted in for marketing will receive SMS messages.

Manage this setting in Settings → Admin → Marketing → Enable Marketing Email & SMS Opt-In.

3. SMS Character Limit & Content Guidelines

Each SMS credit covers up to 160 characters.

Keep messages concise to optimize credit usage.
Messages exceeding 2 credits may be flagged as spam and fail to deliver.
Avoid using emojis, special characters, or symbols, as they can trigger spam filters and prevent messages from reaching customers.

4. SMS Credits

Ensure you have enough SMS credits before sending messages.

Purchase additional credits via Settings → Admin → Notifications → SMS → SMS Credits → Buy SMS Credits.

5. Testing Before Sending Bulk Messages

Before sending a large marketing campaign, we recommend testing the message by sending it to a small group (e.g., yourself and your staff).

This ensures the message is received correctly and helps identify any potential delivery issues before sending to all customers.

🛟 Need more help?

Explore our Help Center articles for answers. Contact us for further assistance.

SMS Confirmation for Repeat Pickups

Marketing Templates for Automated Campaigns

How to Create and Send Automated Marketing Campaigns in CleanCloud

How to Send SMS Marketing Messages

Marketing Campaign Stats

Marketing SMS Templates and Guidelines