A chargeback occurs when a customer disputes a payment and requests a refund. If a chargeback is initiated against a CleanCloud Pay transaction, a £15+VAT/15€/$20 fee is applied. Here's what you need to know:
Important Information
Chargebacks: Order value + £15+VAT/15€/$20 fee is charged when a customer dispute is lost or accepted by the store.
Withholding Disputed Amount: The disputed amount is temporarily withheld during the dispute process.
Outcome: If the chargeback is not approved, both the £15+VAT/15€/$20 fee and the withheld amount are charged to the store owner.
⚠️ Important: It is important to address chargebacks quickly. If you suspect fraud or believe a payment was taken incorrectly, please contact us immediately so we can investigate the issue.
🛟 Need more help?
Explore our Help Center articles for answers. Contact us for further assistance.