Understanding the Chargeback Process
A chargeback is a process that allows a customer to dispute a credit card transaction and have the money returned to them. If a customer has initiated a chargeback against a payment made with CleanCloud Pay, there is a fee of £15 associated with the chargeback.
Important Information
We withhold the amount being disputed and if for some reason the chargeback is not approved, the store owner will be also charged the fee of £15 + amount withheld.
💡 Resolving Issues
It is essential to address the issue quickly and fairly. If you or your customer feels like a payment has been taken incorrectly or suspect fraud, please contact [email protected] immediately so that we can investigate this issue for you.