Step 1

You would have completed the initial form to connect your CleanCloud account to CleanCloud Pay. Once you have accepted T&Cs and clicked “Submit” you will move through to our KYC form to fill in.

Step 2

You will see a CleanCloud Pay setup window appear — please click “Complete Additional Information”.

Step 3

You will move through to a setup workflow window that will take you to the page to enter company addresses, the business owners (Owner or Controller and Signatory) and bank details.

Step 4

To complete your business details, click “Complete details” on the page. This will give you the chance to provide all your business information. Once this has been completed, click “Next” after that.

👉 Tip: Ensure that no prefixes are added as the country code has been already chosen. Additionally, please do not include any spaces.

Step 5

Enter the business address in the designated search field. Once you are sure that your business registered address matches the location of your store, press the “Save” button.

Step 6

Once you have clicked “Save” on the previous page, you will be taken to a summary page where you are able to review your answers. Once you have ensured all answers are correct, click “Done”.

Step 7

In this step, you will enter the business owner's details. When you are clicking in to fill out this section, you will have 2 options “View Details” or “Delete” — ensure you click “View Details” as this will allow you to edit the information.

⚠️ Important: You will need to provide the information for the Controller, Signatory, and Owner (if applicable). It is possible for the Controller, Signatory, and Owner to be the same person.

Step 8

If you have others set as either Owner or Controller and Signatory, you can add them and follow the same process. Click the drop-down option to select your role within the business — if you are Owner or Controller and Signatory, please select the options that apply to you.

Fill in your Name, Date of Birth and either Passport, Drivers License or Visa number. Your Country of Residence should be auto-filled for you based on the location of your store, however, if this is incorrect, please ensure to change this to the correct country.

Step 9

Once you have clicked “Next”, you will be directed to a page to enter your address. This can be the same as the business's registered address. Once this has been completed, click “Save”.

You should return back to the page detailed in Step 3.

Step 10

From here you will be able to enter your bank details, just click “Add a bank account”. Ensure you enter the bank details exactly as they appear on your account and click “Save”.

Step 11

You will be taken to a summary page of the details you have entered and will be asked to upload your recent bank statement. Once you have uploaded your bank statement, please click “Done”.

Step 12

In order to proceed, please read and accept the terms of the PCI DSS Compliance. Upon doing so, you will be able to access and download the relevant documents.

Step 13

Once you have completed the above steps, you should be redirected to the initial page laid out in Step 3. All fields should be shown as “Verified”.

Step 14

You will then click “Complete”, and you are one step closer to cleaning up your payments with CleanCloud Pay.

Data for

Type

Description

Format

Example

Addresses

Postal code

Postal code

LNL NLN or LNLNLN
(L: letter N: number)

A1A 1A1

Bank accounts

Account number

For CAD bank accounts

5-12 digits

10220001111

-

Bank code

For CAD bank accounts

3 digits

4

-

Branch number

For CAD bank accounts

5 digits

12

Individuals

Identification number

Social Insurance Number (SIN)

9 digits

123456789

Organizations

Registration number

Business Incorporation Number

5-10 alphanumeric characters

BC1234567