CleanCloud allows you to notify customers to update their card details if an auto-charge fails when marking an order as Cleaned. This notification feature is helpful for accounts using a stored card on file through payment integrations like CleanCloud Pay or Clearent.
How to Enable the Notification
Go to Settings → Admin → Notifications → General Settings.
Under Send Notifications For, toggle on When Auto Charge Saved Card Fails.
This will notify customers to update their payment details if the auto-charge attempt is unsuccessful.
🪄 Tip: Explore additional notification options available in CleanCloud by checking out our full guide: Order Update Notifications.
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