To connect your laundromat, you’ll need to request API access through Alliance. Follow the steps below to get started.
Step 1: Check Requirements
Before sending your request, make sure:
Your store has a gateway installed.
You have an Insights account (Speed Queen Insights, Huebsch, IPSO, or Unimac).
✅ The API works worldwide, as long as these requirements are met.
Step 2: Email Alliance
Send an email to [email protected] with the subject line:
API Access Request – [Your Store Name]
In your email, please include:
Store name and location PIN
System in use (Speed Queen Insights, Huebsch Command, IPSO Connect, or Primus iTrace)
Gold subscription confirmation (the store must be on a Gold subscription)
Email address used to log in to your web portal or app
Permission statement (copy and paste the text below)
Demo Email Template Below
Hello Alliance Team,
I would like to request API access for my laundromat. Below are the details for my store:
Store Name: [Your Store Name]
Location PIN: [Your Store Location PIN]
System in Use: [Speed Queen Insights / Huebsch Command / IPSO Connect / Primus iTrace]
Gold Subscription: Yes, my store is on a Gold subscription
Email Address for Portal/App Login: [Your Email Address]
Permission Statement:
I grant CleanCloud permission to access my store(s) via the Alliance API.
Please let me know if you need any additional information to process this request.
Step 3.1: Linking Your CleanCloud Store to Alliance
Once Alliance approves your request, you can set up the integration in CleanCloud:
Navigate to Payments in your CleanCloud settings.
For Speed Queen & Huebsch, choose the type, then enter the Location ID (Location ID's are in the following format usually loc_xxxxxx) .
If you do not have this you can reach out to Alliance or CleanCloud Support.
Ensure you enable the Machine Control Toggle if you wish to link your machines to the Alliance System.
Step 3.2: Linking Your Machines to Alliance ID's
To assign each Alliance Machine to its corresponding Machine in CleanCloud, follow these steps:
Navigate to Admin > Workflow > Washers & Dryers.
On the Machines page, edit each machine individually.
From the dropdown menu, select the appropriate Alliance Machine ID (this unique ID is linked to each device).
Click Submit to save your changes.You now need to tell CleanCloud what Machine corresponds with each Alliance Machine.
Step 3.3: Syncing Your Cycles and Modifiers
Once you have linked your CleanCloud Machines to your Alliance Machine ID's you will need to sync cycles and Modifiers, heres how to do just that:
Navigate to Admin > Workflow > Washers & Dryers.
On the Machines page, scroll until you see the Alliance Category
Click Sync Cycles & Modifiers
Once Syncing is complete, CleanCloud will pull records of all Alliance Machines and their linked cycles, which will now be present in the Cycles table.
📌 Note: Ensure the “Ask for Washer/Dryer Temperature” toggle is activated, located under Admin > Workflow > Washers & Dryers.
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Explore our Help Center articles for answers. Contact us for further assistance.