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Paying Contractors in CleanCloud Payroll

Learn how to pay, cancel, or record contractor payments for tax reporting through CleanCloud Payroll, including handling bank errors.

Account Management avatar
Written by Account Management
Updated over a week ago

Pay a US Contractor

Follow these steps to pay a contractor through CleanCloud Payroll:

  1. Go to Settings → Users → Payroll.

  2. Select Contractors from the dropdown menu in the top right.

  3. Click Pay Contractors.

  4. Select a Payment Date.

    • The default date shows the earliest payday for checks.

    • Payrolls and contractor payments paid via direct deposit have the same processing timeline, usually two business days.

    • If you need to pay your team sooner, you can pay with a physical check and distribute it externally.

    • Important: Paying on autopilot/recurring payments is not available for contractor payments.

🛎️ Note on Pay Dates:

  • If you choose the default date or any time after that, you can pay by direct deposit or check.

  • If you select a date before the default date, you can only pay by check.

  • If the payment has already been made and you're entering it for tax reporting purposes, record it as a Historical Payment.

  1. Select a Payment Method.

  2. Enter the Contractor’s Hours.

    • (For help finding contractor hours worked, see here.)

  3. Click Process Payment.

⚠️ Heads up: CleanCloud Payroll will not automatically sync a contractor's hours like it does for W-2 employees.


Cancel a Contractor Payment

Certain contractor payments can be canceled or adjusted in CleanCloud Payroll without needing to contact support.

How to Cancel or Adjust a Contractor Payment

  1. Go to Settings → Users → Payroll.

  2. Select Contractors from the dropdown menu in the top right.

  3. Next to the contractor, if a payment can still be canceled, there will be a tag letting you know.

    • If no tag appears, contact us so we can assist with the next steps.


Contractor Payment Reversals - General Info

  • Reversing before the check date: We’ll return the funds to your bank account within a few business days.

  • Reversing on or after the check date: We’ll correct the reporting, but you’ll need to recoup all funds (whether issued by direct deposit or check)—banking regulations prevent Gusto from recovering the funds on your behalf.


Troubleshooting a Wrong Bank Account

If you received a bank error or entered wrong bank information for a contractor payment:

Bank Error Received

Update your contractor's bank information:

  1. Go to Settings → Users → Manage User Accounts.

  2. Click Manage Gusto Contractors.

  3. Select the ⫶ Edit Contractor next to the relevant staff member.

  4. Click Payment Details.

  5. Update the Routing Number, Account Number, and Account Type accordingly.

  6. Click Save & Continue.

✅ Once updated, funds should reach the contractor within 1–3 business days.


No Bank Error

If no bank error appears and the payment went through:

  • The funds likely landed in a wrong bank account.

  • Gusto is unable to retrieve those funds.

  • You’ll need to contact the bank directly to address and recover the funds.


Record Historical Contractor Payments (Paid Outside of Gusto) for 1099 Reporting

If you've already paid a domestic contractor outside of CleanCloud Payroll, you can still record that payment for year-end 1099 reporting.

Important Reminders

  • Historical payments alone do not generate filings.

  • 1099s are only created once your company has:

    • A signed 8655 form on file, and

    • Submitted at least one live payroll payment (to either a contractor or employee).

  • Historical payments must be submitted before Gusto's end-of-year deadline for entering prior year information.


How to Add Historical Contractor Payments

The deadline to enter historical contractor payments for the previous year is typically early January.

If a 1099 has already been filed:

✔ You'll need to generate a corrected Form 1099-NEC.

If Gusto didn’t handle tax filings for the previous year:

✔ You'll need to generate and file a new Form 1099 outside of Gusto.


Steps to Add a Historical Payment

  1. Go to Settings → Users → Payroll.

  2. Select Contractors from the dropdown menu in the top right.

  3. Click Pay Contractors.

  4. Select a Payment Date.

  5. From the Payment Method dropdown, select Historical Payment.

  6. Enter the number of worked hours, wages, or additional earnings that were paid.

  7. Click Process Payment.


View or Cancel a Historical Contractor Payment

  1. Go to Settings → Admin → Payments & Finances → Payroll.

  2. Click on the dropdown menu by Gusto Onboarding Form.

  3. Select Contractor Payments.

  4. Click Open.

  5. To cancel a contractor payment, select the Payment Date, click ⫶ and choose Cancel.


🛟 Need more help?

Explore our Help Center articles for answers. Contact us for further assistance.

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