In Canada, Interac Debit payments follow specific refund rules. Interac does not support "referenced refunds" unless they are processed on the same day as the original transaction. Refunds issued after that time frame are considered "Unreferenced Refunds."
What Are Unreferenced Refunds?
You can now process Unreferenced Refunds for Interac transactions directly from your POS system.
How to Issue an Unreferenced Refund
Go to the Search page in your POS.
Locate and select the order.
Click Refund.
Choose Interac Debit as the refund method.
Click Submit to finalize the refund.
📌 Note: Refunds typically take 2–3 business days to appear in the customer’s bank account.
🛟 Need more help?
Explore our Help Center articles for answers. Contact us for further assistance.