In Canada, Interac Debit payments have specific rules regarding refunds. Interac does not support "referenced refunds" (refunds via the POS) unless processed on the same day of the transaction. Refunds beyond that require both the shopper and the card to be present at the time of the refund and are referred to as "Unreferenced Refunds."
Unreferenced Refunds
Refunds are manually entered on the terminal.
The amount to be refunded is typed in, and then the card is presented to complete the refund.
This functionality can be enabled on your terminal by CleanCloud, but it’s limited to a two-week period due to the risk associated with it.
Why the 2-week Limit?
This limitation is in place due to the potential risk, as someone could type in any amount they want for the refund during this period.
🤓 If you would like this functionality enabled on your terminal, please contact our support team.
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