For Canadian customers wishing to switch to CleanCloud Pay, follow these detailed steps to successfully fill out the KYC form and complete your onboarding process.
Before You Start: Required Documentation
Please make sure you have the following documentation ready before beginning:
Passport, Driver's License, or Visa Number (and photocopy).
Recent Bank Statement.
Business Number (BN) – 9 digits long (Certificate of Incorporation or document containing this number).
Onboarding Steps
1. Start the Initial Form: Begin by filling out the initial form ↗️ to connect your CleanCloud account with CleanCloud Pay. Accept the Terms & Conditions, then click Submit to proceed to the KYC form.
2. Open the Setup Window: A CleanCloud Pay setup window will open. Click Complete Additional Information.
3. Enter Business Details: In the setup window, enter your business information, including address, decision-makers (Owner, Controller, Signatory), and bank details.
📹 Video Guide: Watch the video below to learn how to fill in your Business Details and Decision-Makers.
4. Fill Out Business Information: Click Complete details and enter your business info. When finished, click Next.
🪄 Tip: Don’t add prefixes (like +1) — the country code is already selected. Avoid using spaces in phone numbers.
5. Enter Business Address: Type your registered business address exactly as it appears in your official documents. Click Save.
6. Review Your Information: After saving, you'll see a summary page. Review all the details and click Done once confirmed.
7. Add Decision-Makers: Enter information for the business Owner, Controller, and Signatory. Click View Details to add or edit each one.
ⓘ These roles can be filled by the same individual.
8. Add Additional Decision-Makers (if applicable): If needed, add more Owners, Controllers, or Signatories. Choose their role from the dropdown, then enter their name, date of birth, and ID number. Check the auto-filled country of residence.
9. Enter Addresses for Decision-Makers: Add an address for each decision-maker (can be the same as the business address), then click Save.
10. Add Bank Details: Click Add a bank account and enter your bank information exactly as it appears in your bank records. Click Save.
📹 Video Guide: Watch the video below to learn how to add your banking information and electronically sign the required documents.
11. Upload Your Bank Statement: After saving your bank info, upload a recent bank statement and click Done.
12. Complete PCI DSS Compliance: Read and accept the PCI DSS Compliance terms. This allows you to download the required documents.
13. Final Verification: Once all steps are complete, you’ll return to the starting page. All fields should now be marked as Verified.
14. Complete Your Setup: Click Complete to finish onboarding. CleanCloud Pay is now ready to use! ✅
Data Formats for Canada
Below are the accepted formats and examples of data for Canadian legal entities:
Data for | Type | Description | Format | Example |
Addresses | Postal Code | The Canadian postal code format | LNL NLN or LNLNLN | A1A 1A1 |
Bank Accounts | Account Number | CAD Bank Account | 5-12 digits | 10220001111 |
| Bank Code | For CAD accounts | 3 digits | 4 |
| Branch Number | For CAD bank accounts | 5 digits | 12 |
Individuals | Identification Number | Social Insurance Number (SIN) | 9 digits | 123456789 |
Organizations | Registration Number | Business Incorporation Number | 5-10 alphanumeric | BC1234567 |
Important Notes
Verification: Our system automatically verifies most of the data. However, if automatic verification fails due to incorrect data, additional documents may be required.
Special Characters: When entering data, special characters like spaces, dashes (-), slashes (/), and dots (.) are optional.
🛟 Need more help?
Explore our Help Center articles for answers. Contact us for further assistance.