Boost your business reputation by leveraging CleanCloud’s Customer Reviews feature. This guide will walk you through setup, usage, and tips for collecting and managing reviews seamlessly.
🚀 Upgrade for More Features: To use this feature, consider upgrading to our Grow or Grow + plans, which offer a wider range of functionalities. Contact our account management team at [email protected] or support team to discuss upgrade options.
Why Customer Reviews Matter
Customer reviews help shape your brand image, attract new clients, and provide valuable feedback to improve your services. CleanCloud’s review system allows you to collect positive reviews and address concerns privately, enhancing trust and loyalty.
Setting Up Customer Reviews
Follow these steps to enable and configure the feature:
1. Enable Marketing Pro Settings
Navigate to Settings → Admin → Marketing → Marketing Pro.
Fill out all required fields to activate the review system.
Step-by-Step Configuration
Google Search Terms
Visit Google's Place Finder to locate your business.
Enter your business name and copy the full name and address into the Google Search Terms field in CleanCloud.
Example: SpinXpress Laundry - McAllen, TX, USA.
Yelp URL
Copy your Yelp business web address.
Paste it into the Yelp URL field.
Facebook URL
Copy your Facebook page URL.
Add it to the Facebook URL field.
Google Direct Review URL
Obtain your Place ID from Google's Place Finder.
Replace
{place_id}in this link:
https://search.google.com/local/writereview?placeid={place_id}.
Example:
https://search.google.com/local/writereview?placeid=ChIJpdCydfSnZYYRvXLfN7K51iQ.
🪄 Tip: If you would like to check if the review page is set up correctly, you can copy and paste this address into your internet browser and press enter. This should take you to the reviews page in Google.
Yelp Direct Review URL
Navigate to your Yelp page and click the Write a Review button.
Copy the URL up to the first question mark (
?) and paste it into CleanCloud.Example:
From:https://www.yelp.com/writeareview/biz/abc123?source=biz_details.
Use:https://www.yelp.com/writeareview/biz/abc123.
🪄 Tip: As we did with Google, we recommend just trying to visit this page you set up in your browser to make sure it is working. This should take you to the reviews page on Yelp.
Facebook Direct Review URL
Add
/reviewsto your Facebook page URL.Example:
https://www.facebook.com/yourbusiness/reviews.
Nextdoor Direct Review URL
Add
/recommendto your Nextdoor page URL.Example:
https://nextdoor.com/pages/yourbusiness/recommend/.
New Review Notifications
Enter the email address where you want to receive notifications about new reviews.
Review Request Frequency
You can control how and when review requests are sent:
Trigger Options:
After X orders.
After every X orders.
Send Options:
By Email, SMS, or Push Notification.
Delay Options:
Set a delay before sending review requests (e.g., 1 day after order completion).
Print a 'Review Us' QR Code:
Go to the Marketing page and click Print Review Us QR Code to generate a scannable code for customers.
How It Works for Customers
Review Request Sent: Once an order is completed, customers receive a request via email, SMS, or push notification.
Positive Feedback: Customers with positive experiences are guided to leave reviews on Google, Yelp, or Facebook.
Negative Feedback: Customers with concerns are directed to a private form to share feedback directly with your team.
Tracking and Managing Reviews
Access Public Reviews
Navigate to Settings → Marketing → Reviews to view public reviews left on platforms like Google or Yelp.
Customer Feedback
Go to Metrics → Reviews to view customer comments and sort them by time period or staff member.
⚠️ Key Notes
Marketing Opt-In Required: Ensure customers have opted in to receive marketing communications under Settings → Enable Marketing Email & SMS Opt-In.
Respect Preferences: If this setting is off, you might contact customers who prefer not to receive messages.
🛟 Need more help?
Explore our Help Center articles for answers. Contact us for further assistance.