Boost your business reputation by leveraging CleanCloud’s Customer Reviews feature. This guide walks you through setup, usage, and tips for collecting and managing reviews seamlessly.
📈 Upgrade for More Features
The Customer Reviews feature is available on Grow and Grow+ plans. Contact our team at [email protected] or reach out to Support to discuss upgrade options.
Why Customer Reviews Matter
Customer reviews strengthen your brand, attract new clients, and provide feedback to improve your service. CleanCloud lets you collect positive reviews publicly while handling concerns privately, fostering trust and loyalty.
Setting Up Customer Reviews
Follow these steps to enable and configure the feature:
1. Enable Marketing Pro Settings
Navigate to Settings → Admin → Marketing → Marketing Pro.
Complete all required fields to activate the review system.
Step-by-Step Configuration
Google Search Terms
Use Google’s Place Finder to find your business.
Enter your business name and copy the full name and address into the Google Search Terms field in CleanCloud.
Example: SpinXpress Laundry - McAllen, TX, USA.
Yelp URL
Copy your Yelp business web address.
Paste it into the Yelp URL field.
Facebook URL
Copy your Facebook page URL.
Add it to the Facebook URL field.
Google Direct Review URL
Obtain your Place ID from Google's Place Finder.
Replace
{place_id}in this link: https://search.google.com/local/writereview?placeid={place_id}.Example:
https://search.google.com/local/writereview?placeid=ChIJpdCydfSnZYYRvXLfN7K51iQ.
🪄 Tip: If you would like to check if the review page is set up correctly, you can copy and paste this address into your internet browser and press enter. This should take you to the reviews page in Google.
Yelp Direct Review URL
Navigate to your Yelp page and click the Write a Review button.
Copy the URL up to the first question mark (
?) and paste it into CleanCloud.Example:
From:
https://www.yelp.com/writeareview/biz/abc123?source=biz_details.Use:
https://www.yelp.com/writeareview/biz/abc123.
🪄 Tip: As we did with Google, we recommend just trying to visit this page you set up in your browser to make sure it is working. This should take you to the reviews page on Yelp.
Facebook Direct Review URL
Add
/reviewsto your Facebook page URL.Example:
https://www.facebook.com/yourbusiness/reviews.
Nextdoor Direct Review URL
Add
/recommendto your Nextdoor page URL.Example:
https://nextdoor.com/pages/yourbusiness/recommend/.
New Review Notifications
Enter the email address where you want to receive notifications about new reviews.
Review Request Frequency
You can control how and when review requests are sent:
Trigger Options:
After X orders.
After every X orders.
Send Options:
By Email, SMS, or Push Notification.
Delay Options:
Set a delay before sending review requests (e.g., 1 day after order completion).
Print a 'Review Us' QR Code:
Go to the Marketing page and click Print Review Us QR Code to generate a scannable code for customers.
How It Works for Customers
Review Request Sent: Once an order is completed, customers receive a request via email, SMS, or push notification.
Positive Feedback: Customers with positive experiences are guided to leave reviews on Google, Yelp, or Facebook.
Negative Feedback: Customers with concerns are directed to a private form to share feedback directly with your team.
Tracking and Managing Reviews
View Public Reviews
Go to Settings → Marketing → Reviews to view public reviews on platforms like Google or Yelp.
If your review count in CleanCloud doesn’t match what you see on Google:
Go to Settings → Admin → Marketing → Google Search Terms and confirm your settings.
If still incorrect, contact Support. We can reset the integration, which usually syncs reviews within 24 hours.
View Customer Feedback
Go to Metrics → Reviews to see customer comments, sortable by time period or staff member.
⚠️ Key Notes
✅ Customers must have opted in to marketing under Settings → Enable Marketing Email & SMS Opt-In.
✅ Respect opt-out preferences; do not send reviews to customers who haven’t opted in.
🛟 Need more help?
Explore our Help Center articles for answers. Contact us for further assistance.