Welcome to CleanCounter, an advanced all-in-one POS system designed for seamless business operations. This manual will guide you through setup, features, and troubleshooting to help you get the most out of your device.
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1. Product Overview
1.1 Features
• 15.6” FHD Capacitive Multi-Touch Screen for a smooth user experience.
• Optional 10.1” Secondary Display for customer-facing interactions.
• Powerful Performance with Intel and Windows 11 Pro.
• Multiple Connectivity Options, including WiFi, Ethernet, Bluetooth, and USB ports.
• Compact & Foldable Design for the best fit on every counter.
1.2. Package Contents
• CleanCounter Unit
• Power Adapter & AC Power Cord
2. Installation & Setup
2.1. Unboxing & Powering On
Unpack the CleanCounter.
Connect the Power Adapter to the φ5.5mm DC power jack, this is located on the back of the device (See Diagram 1).
Attach necessary peripherals (USB keyboard, mouse, receipt printer, etc.).
Press the Power Button to turn on the device, this is located on the right side of the device (See Diagram 2)
2.2. Connecting to the Internet
• WiFi: Go to Settings > Network & Internet > WiFi, select a network, and enter the password.
• Ethernet: Connect an Ethernet cable to the network interface for wired connectivity, this is located on the back of the device (See Diagram 1).
2.3. Setting Up Peripherals (Printers and Barcode Scanners)
• Tertiary Display: Connect via HDMI or VGA, this is located on the back of the device (See Diagram 1).
• USB Devices: Plug into one of the 6 USB ports, this is located on the back and side of the device (See Diagram 1 & 2).
• Audio Devices: Use the 3.5mm headphone/microphone jack for external speakers or microphones, this is located on the back of the device (See Diagram 1).
• Driver Support: CleanCounter runs on Windows. Ensure that all software downloaded to CleanCounter is the Windows-compatible version.
3. Device Diagram
Diagram 1 - Back of Device
Diagram 2 - Side of Device
4. Device Specifications
Component | Specification |
Display | 15.6” FHD (1920×1080), Capacitive Multi-Touch |
Secondary Display | 10.1” (1280×800 or 1024×600) |
OS | Windows 10/11 |
WiFi | Dual-band 2.4G/5G, IEEE 802.11 a/b/g/n |
Bluetooth | BT 4.2 + BLE |
Ethernet | TCP/IP 1000M |
USB Ports | 6 x USB |
Audio Ports | 3.5mm headphone & microphone jacks |
Dimensions | 366mm × 209mm × 310mm |
5. Advised Operating Environment
• Operating Temperature: 0℃ to 40℃
• Storage Temperature: -20℃ to 60℃
• Humidity: 5% - 95% RH (non-condensing)
ⓘ CleanCloud does not assume any responsibility for any environmental damage you may cause to the device. The recommendations provided above are from the manufacturer.
6. Troubleshooting & Support
Issue | Solution |
Device won’t turn on | Ensure the power adapter is securely connected. Try a different power outlet. |
No display output | Check connections to the main or secondary display. Restart the device. |
WiFi not connecting | Restart the router and verify network credentials. Use Ethernet if needed. |
Touchscreen unresponsive | Check for a Windows Update and install it if available. Restarting the device may also resolve the issue. |
Product Images
CleanCounter Side View
Staff Facing View
Customer Facing Screen
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