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How to Generate a One-Time Password (OTP) for ZATCA
How to Generate a One-Time Password (OTP) for ZATCA

Generate a One-Time Password for ZATCA to authenticate and link your system to ZATCA’s e-invoicing portal (FATOORA). Follow these steps.

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Written by George
Updated over a week ago

Generating a One-Time Password (OTP) for ZATCA (Zakat, Tax, and Customs Authority) is a crucial step for businesses integrating with ZATCA’s e-invoicing platform, FATOORA. The OTP is required to authenticate and securely link your system to ZATCA’s portal.

Prerequisites

Before generating an OTP, ensure you have:

✔ An active ZATCA account.
✔ Your Tax Identification Number (TIN) and login credentials.
✔ Access to the registered mobile number or email address linked to your ZATCA account.

Step-by-Step Guide to Generating an OTP

Step 1: Log in to the ZATCA Portal

  1. Visit the ZATCA e-invoicing portal: https://zatca.gov.sa.

  2. Click "Login" and enter your credentials (TIN and password).

Step 2: Navigate to the OTP Section

  1. Once logged in, go to the "E-Invoicing" section.

  2. Select "Integration" or "Compliance Solutions" (depending on the portal layout).

  3. Locate the "Generate OTP" or "Request OTP" option.

Step 3: Request the OTP

  1. Click "Generate OTP".

  2. Choose how you’d like to receive the OTP:

    • SMS (sent to your registered mobile number).

    • Email (sent to your registered email address).

  3. Confirm your request and wait for the OTP.

Step 4: Receive and Enter the OTP

  1. Check your mobile phone or email for the OTP.

  2. The OTP is usually valid for 5–10 minutes, so use it promptly.

  3. Enter the OTP in the required field on the ZATCA portal or within your e-invoicing software (e.g., CleanCloud) to complete authentication.

Troubleshooting Tips

Didn’t Receive the OTP?

  • Check your spam/junk folder if you selected email.

  • Ensure your registered mobile number is up to date with ZATCA.

  • Wait a few minutes and try again.

Still Facing Issues?

  • Contact ZATCA’s support team for assistance.

Important Notes

⚠️ OTP Expiry: If the OTP expires, you must generate a new one.
​⚠️ Correct Contact Information: Ensure your registered mobile number and email are correct in your ZATCA account.
​⚠️ Integration Requirement: Once the OTP is validated, your system will be linked to ZATCA’s FATOORA platform for real-time e-invoice reporting.

ⓘ Disclaimer: This guide is for informational purposes only. Always refer to ZATCA’s official documentation for the latest updates and compliance requirements.

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